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Shopping Frequently Asked Questions (FAQs)
Contact Us
 

Questions? Answers! If you can't find what you want below, Contact Us and we'll help ya out (and probably post the answer for someone else to find next time around).

Stuff about the Shop Merchandise
 
I'm not in the United States, so your U.S. Dollar prices are useless. Help!
The shopping cart is hosted by PayPal, and has the option to have payments made in your local currency, and they'll switch it up.
How do I order more than 1 of something?
Two options, and both work well enough. (It's not a perfect solution, but it's a limitation of the cart.)
* After clicking on the Add to Cart the first time, you'll see a cart summary page. You can change the quantity on that page, or...
* You can click the Add to Cart button a second time if you want to order two of the item, a third time for three, and so on.
Sizes and Availability
All of the clothing is pre-shrunk. The specific item description also mentions the makers of the shirt, if it helps any. If it goes horribly, horribly wrong, I'll happily exchange it for a different size..
How come you don't have...?
I probably don't have it because I haven't thought about it yet. If you have suggestion for something you'd like to see, or a shirt that would be nifty to add in, drop me a note through the Contact Us page. We'll talk, it'll be fun, and if I run with your idea, I'll hook you up with some free stuff..
Ordering, Payment and Privacy
 
Is my shopping cart secure? Is my payment processing secure?
Yes to both questions. When you click a button in the cart, the request is logged in a shopping cart hosted by PayPal. PayPal uses Secure Sockets Layer (SSL) to encrypt all the information sent between your computer and the PayPal servers, including your shipping and payment information. Your browser should display the SSL secured icon -- -- whenever you're using an SSL-secured page. (The location of the lock icon will vary depending on if you're using Netscape, Internet Explorer, Firefox, etc.)
Do I have to have PayPal to use the shopping cart?
Nope. If you have a PayPal account, by all means use it -- then you don't have to enter all your usual information. But, if you don't have a PayPal account, and don't want to create one, simply enter your name, shipping address, contact information (in case we have questions), and payment information to get your order going.
What information do you collect and save about me?
Only what you provide to us to ship your order (specifically, what you ordered, and your name, mailing address and contact information). PayPal processes the payments for us, so we do not see or have access to your credit card numbers or banking information. Click here to review PayPal's information collection and privacy policies.
Shipping and Delivery
 
How do you ship stuff?
Presently, we send all orders by US Mail using Priority Mail. We will soon be set up with the US Mail for tracking numbers, along with UPS and/or FedEx... but since only the US Mail delivers to a post office box, I figure we'd start there.
Can I track my order?
Not yet, grasshopper. But soon. Honest injun.
How long will it take to get my stuff?
Orders are shipped within 24 hours of receiving your order. They are shipping from a distribution office in Northern California, so figure it'll take a day or two if you're in Los Angeles, and could take up to five working days if you're up in Bangor, Maine or Key West, Florida.

If something is out of stock, we'll ship what we have and ship the rest later. We will let you know if there's a delay in part of the order, and whenever possible, the estimate when the rest of your stuff will be available to ship.
Do you ship outside the United States?
Sure, but it'll cost you extra. The shipping charges are for U.S. shipments, but we'll figure out the exact cost of the additional charges and contact you. (We'll get this ironed out once we know better how FedEx and UPS will charge for international shipments.) **You are solely responsible for any customs fees or charges for your product.**
Returns and Refunds
 
How do I return something?
Your order includes our mailing address for returns. Since it is a post office box, you will need to return the item via U.S. Mail (FedEx and UPS can't deliver to post office boxes). If you need an alternate shipping address, contact us for additional assistance.
Do you do exchanges?
Shore. Within 30 days of placing your order, just return the item you don't want, and let us know what you want in exchange. (Maybe write it on a copy of your packing slip, so we know who you are, what you ordered, and tell us what you want as a replacement.)

If there is a credit coming to you, we'll refund it to you... and if the exchange is more, we'll send you an invoice (credits and invoices will all come through PayPal, as they are providing us the shopping cart service).
How do you handle refunds?
If you return your stuff for a refund, once we receive the item, your refund will be posted to the PayPal account you used to pay for your order. Refund requests must be handled within 30 days of placing your order.
Other Stuff
  I reckon once we get more questions, we'll have more answers. Have a question we haven't addressed? Ask it and we'll let you know the answer (and post it here, too!).

Meanwhile, thanks for visiting!

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