Questions? Answers! If you can't find what you want below, Contact
Us and we'll help ya out (and probably post the answer for someone
else to find next time around).
Stuff about the Shop Merchandise
I'm
not in the United States, so your U.S. Dollar prices are useless.
Help!
The shopping cart is hosted
by PayPal, and has the option to have payments made in your local
currency, and they'll switch it up.
How
do I order more than 1 of something?
Two options, and both work
well enough. (It's not a perfect solution, but it's a limitation
of the cart.)
* After clicking on the Add to Cart the first time,
you'll see a cart summary page. You can change the quantity on that
page, or...
* You can click the Add to Cart button a second
time if you want to order two of the item, a third time for three,
and so on.
Sizes
and Availability
All of the clothing is pre-shrunk.
The specific item description also mentions the makers of the shirt,
if it helps any. If it goes horribly, horribly wrong, I'll happily
exchange it for a different size..
How
come you don't have...?
I probably don't have it because
I haven't thought about it yet. If you have suggestion for something
you'd like to see, or a shirt that would be nifty to add in, drop
me a note through the Contact Us page.
We'll talk, it'll be fun, and if I run with your idea, I'll hook
you up with some free stuff..
Ordering, Payment and Privacy
Is
my shopping cart secure? Is my payment processing secure?
Yes to both questions. When
you click a button in the cart, the request is logged in a shopping
cart hosted by PayPal. PayPal uses Secure Sockets Layer (SSL) to
encrypt all the information sent between your computer and the PayPal
servers, including your shipping and payment information. Your browser
should display the SSL secured icon --
-- whenever you're using an SSL-secured page. (The location of the
lock icon will vary depending on if you're using Netscape, Internet
Explorer, Firefox, etc.)
Do
I have to have PayPal to use the shopping cart?
Nope. If you have a PayPal
account, by all means use it -- then you don't have to enter all
your usual information. But, if you don't have a PayPal account,
and don't want to create one, simply enter your name, shipping address,
contact information (in case we have questions), and payment information
to get your order going.
What
information do you collect and save about me?
Only what you provide to us
to ship your order (specifically, what you ordered, and your name,
mailing address and contact information). PayPal processes the payments
for us, so we do not see or have access to your credit card numbers
or banking information. Click
here to review PayPal's information collection and privacy policies.
Shipping and Delivery
How
do you ship stuff?
Presently, we send all orders
by US Mail using Priority Mail. We will soon be set up with the
US Mail for tracking numbers, along with UPS and/or FedEx... but
since only the US Mail delivers to a post office box, I figure we'd
start there.
Can
I track my order?
Not yet, grasshopper. But
soon. Honest injun.
How
long will it take to get my stuff?
Orders are shipped within
24 hours of receiving your order. They are shipping from a distribution
office in Northern California, so figure it'll take a day or two
if you're in Los Angeles, and could take up to five working days
if you're up in Bangor, Maine or Key West, Florida.
If something is out of stock, we'll ship what we have and ship the
rest later. We will let you know if there's a delay in part of the
order, and whenever possible, the estimate when the rest of your
stuff will be available to ship.
Do
you ship outside the United States?
Sure, but it'll cost you extra.
The shipping charges are for U.S. shipments, but we'll figure out
the exact cost of the additional charges and contact you. (We'll
get this ironed out once we know better how FedEx and UPS will charge
for international shipments.) **You are solely responsible for any
customs fees or charges for your product.**
Returns and Refunds
How
do I return something?
Your order includes our mailing
address for returns. Since it is a post office box, you will need
to return the item via U.S. Mail (FedEx and UPS can't deliver to
post office boxes). If you need an alternate shipping address, contact
us for additional assistance.
Do
you do exchanges?
Shore. Within 30 days of placing
your order, just return the item you don't want, and let us know
what you want in exchange. (Maybe write it on a copy of your packing
slip, so we know who you are, what you ordered, and tell us what
you want as a replacement.)
If there is a credit coming to you, we'll refund it to you... and
if the exchange is more, we'll send you an invoice (credits and
invoices will all come through PayPal, as they are providing us
the shopping cart service).
How
do you handle refunds?
If you return your stuff for
a refund, once we receive the item, your refund will be posted to
the PayPal account you used to pay for your order. Refund requests
must be handled within 30 days of placing your order.
Other Stuff
I reckon once we get more questions, we'll have more answers. Have
a question we haven't addressed? Ask it
and we'll let you know the answer (and post it here, too!).